Terms & Conditions
Payment and Cancellation Policy
If you sign up more than 60 days before your trip start date, only the non-refundable deposit fee of US/CA $400 is required at the time of booking. The deposit will be deducted from your total balance due. Final payment of your remaining balance will be due 60 days in advance of your start date.
If you sign up less than 60 days before your start date, full payment of your trip program fee is due at the time of booking.
Thereafter, the following scale applies:
* 60 days or less: 50% refund of total trip fee
* 30 days or less: no refunds possible
We make every effort to conduct trips as scheduled, however if Mondo Mundo must cancel and Impact Journey, we will attempt to place you on another trip or you may receive a full refund. We cannot compensate you for the cost of unusable airfare or any other expenses resulting from the cancellation. Please note that any airfare penalties charged by any airline or travel agent are not included in the trip program fee. Ask your travel agent about trip cancellation insurance.
If delays en route, missed or cancelled flights cause you to miss your rendezvous with the group, Impact Journeys will do everything possible to assist you in connecting with the team. However, we cannot be responsible for any expenses incurred.
If you are a solo traveller and would like us to match you with a roommate, we will try our best to do so. If 60 days before the trip commencement date we have been unable to match you with another traveller, you will have the option of paying the single supplement, or signing up for a future trip in hopes we can find a suitable roommate then, or cancelling your trip. If you choose to cancel, the above policy will apply regarding refunds.
All online payments are made through a secure payment site.
Terms and Conditions
Accommodation - Mondo Mundo strives to accommodate guests in 3* guesthouses or hotels, however this may not always be possible (e.g. in the rural area on the Khubela Journey). You will, however, always have bedding, towels, electricity, and hot/cold running water. Regardless of your arrival or departure time, most guesthouses and hotels require departing guests to vacate rooms by 11 am ornoon and only guarantee arriving guests check-in at 2 or 3 pm. Although hotels do their best to minimize inconvenience, passengers may be without a room for a period of time.
Suppliers - We take great care in selecting our tour operators and suppliers of service, which together form the trip package you purchase. We act solely as agents for the tour operators and/or the suppliers; these are independent parties over which we exercise no direct control. Mondo Mundo shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment of any nature or kind whatsoever, to you or your traveling companions or group members, resulting from the acts, omissions or negligence by the tour operators or suppliers.
Suppliers may have the right to substitute other suppliers in their place with or without notice. Impact Journeys reserves the right to change the destination, tour package and/or itinerary whenever, in its judgement, conditions warrant, or if deemed necessary for the convenience, comfort or safety of the tour.
Risk & Force Majeure - You agree to travel and participate at your own risk. You agree to assume full responsibility for injury to you, including death and emotional trauma, and damage to or theft of your property. Impact Journeys shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, to you or your traveling companions or group members resulting from a Force Majeure, that is an event beyond our or a supplier’s reasonable control including, but not limited to, acts of nature, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
Privacy - By ticking the box on the sign-up form agreeing to these terms and conditions, I understand and acknowledge that Mondo Mundo may share this personal information with companies providing travel services including, but not limited to tour operators, airlines and hotels, and with other non-travel related companies, unless I provide a written request stating otherwise. I understand and acknowledge that any photographs or videotape taken of passengers by Mondo Mundo or it affiliates shall remain the property of Mondo Mundo and may be used for promotional or marketing purposes without further permission or compensation.
Insurance - Travel medical insurance is mandatory for all of our trips. We strongly recommend you also purchase trip cancellation and interruption insurance: if anything should happen to you before or during your trip, your investment will be covered.